DABBAWALA SUPPLY CHAIN PDF

In an era where many cannot imagine an efficient supply chain operating without the benefit of technology, Mumbai India has an example of a lean, just-in-time, If you have seen the movie The Lunchbox a good movie, but it starts slow you have seen an instance where one of those very rare mistakes is at the heart of an important plot twist. These tiffins are delivered by the dabbawalla, of whom almost 50 percent are illiterate. This supply chain delivers home cooked food to the office in time for lunch, and then returns the empty tiffin-boxes by the end of the working day. In a crowded city like Mumbai where merely boarding a local train is a huge challenge, toting a bulky tiffin carrier and delivering it on time is a daunting task. Started in , today 5, dabbawallas serve , customers in Mumbai.

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In an era where many cannot imagine an efficient supply chain operating without the benefit of technology, Mumbai India has an example of a lean, just-in-time, If you have seen the movie The Lunchbox a good movie, but it starts slow you have seen an instance where one of those very rare mistakes is at the heart of an important plot twist.

These tiffins are delivered by the dabbawalla, of whom almost 50 percent are illiterate. This supply chain delivers home cooked food to the office in time for lunch, and then returns the empty tiffin-boxes by the end of the working day. In a crowded city like Mumbai where merely boarding a local train is a huge challenge, toting a bulky tiffin carrier and delivering it on time is a daunting task.

Started in , today 5, dabbawallas serve , customers in Mumbai. This involves , last mile transactions per day including the return of empty tiffin carriers with an error rate of 1 in 16 million transactions. This high rate of dependability earned this supply chain a six sigma designation and an ISO accreditation. The dabbawalla supply chain combines baton relay and sortation, hub to hub moves, and hub and spoke deliveries. Each dabbawalla is responsible for tiffins in his area. From am to am the sorting of the tiffins takes place at aggregation points outside the railway station.

Once sorted into tiffin carriers, the tiffins are loaded on the appropriate trains. By — pm all the tiffins get delivered. A similar reverse supply chain is followed between pm to pm to get empty tiffin boxes back home. India is a country where people are very particular and sensitive about their food habits.

For example, many Hindus are vegetarians and yet non-vegetarian food to a Jain would be considered heinous. Thus, a coding system is meticulously followed in order to avoid any mistakes involving interchange of lunch boxes.

The dabbawallas organization is an outstanding example of efficient logistics. It is simple, relies on unmatched teamwork, has a low operating cost, and delivers almost percent customer satisfaction. Your email address will not be published. Notify me of follow-up comments by email. Notify me of new posts by email.

May 14, From to am the inbound journey to office workplaces begins. Supply Chain of Dabbawallas from Source to Destination India is a country where people are very particular and sensitive about their food habits. An example of the coding system is shown above. A pick up station. This user code is different for each customer RC: Raheja Chambers, name of a building or office at the destination Floor number E: Code for the dabbawalla at the destination railway station.

If a customer becomes a bottleneck in the supply chain for three consecutive days their services are terminated. Value Customer Service — The shelf life of the lunch boxes is just hours, if it is not delivered on time food goes waste. A minimal dependence on technology — The dabbawallas are now using Web technology and SMS for orders, but for the most part this is a manual operation.

It relies on manual operations carried out on trains, cycles, wooden carts by barefoot men. High visibility and transparency — The dabbawalla-system ensures that all the dabbawallas understand exactly what is happening and when — to the minute.

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The dabbawalas also spelled dabbawallas or dabbawallahs , called tiffin wallahs in older sources constitute a lunchbox delivery and return system that delivers hot lunches from homes and restaurants to people at work in India , especially in Mumbai. The lunchboxes are picked up in the late morning, delivered predominantly using bicycles and railway trains , and returned empty in the afternoon. They are also used by meal suppliers in Mumbai, who pay them to ferry lunchboxes with ready-cooked meals from central kitchens to customers and back. In Bombay, Mahadeo Havaji Bachche started a lunch delivery service with about a hundred men. The service was born during the British Raj in the s out of sheer necessity. With more and more migrants of varying communities reaching the big city in those days and no fast food culture and office canteens around to calm the hunger pangs at noon, there was a lack of an effective system to ensure that office-workers could eat at lunchtime. There was also a supply of illiterate workers, who had travelled to the cities due to agriculture not being able to support them.

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