CITYSIDE FINANCIAL SERVICES CASE STUDY PDF

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Ely and Ingrid Vargas. Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele.

To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division implemented an aggressive affirmative action hiring program. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the "business case for diversity. Ely, Robin J. Revised April Article Administrative Science Quarterly March Irene Padavic, Robin J. Ely and Erin M. What's Really Holding Women Back? Ely and Irene Padavic.

Keynote Speech 5 Mar Harvard Business School. HBS Home. Business and Environment Business History Entrepreneurship. Finance Globalization Health Care. Technology and Innovation. Finance General Management Marketing. Technology and Operations Management. Print Email. Citation: Ely, Robin J. About the Author Robin J. Hence this presumed remedy has the perverse effect of perpetuating the problem.

Drawing on a case study of a professional service firm, we develop a multilevel theory to explain why organizations are caught in this conundrum. We conclude by highlighting contributions to work-family, workplace inequality, and systems-psychodynamic theory. Citation: Padavic, Irene, Robin J. Ely, and Erin M. View Details. Ely and Irene Padavic Ask people to explain why women remain so dramatically underrepresented in the senior ranks of most companies, and you will hear from the vast majority a lament that goes something like this: High-level jobs require extremely long hours, women's devotion to family makes it impossible to put in those hours, and so their careers inevitably suffer.

Not so, say the authors, who spent 18 months working with a global consulting firm that wanted to know why it had so few women in positions of power. Although virtually every employee the authors interviewed related a form of the standard explanation, the firm's data told a different story. Women weren't being held back because of trouble balancing work and family; men, too, suffered from that problem and nevertheless advanced. Women were held back because they were encouraged to take accommodations, such as going part-time and shifting to internally facing roles, which derailed their careers.

The real culprit in women's stalled advancement, the authors conclude, is a general culture of overwork that hurts both sexes and locks gender equality in place. Citation: Ely, R. Ely Citation: Ely, R. Cite View Details Related.

Educators Purchase. Cite View Details Find at Harvard. Cite View Details.

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Cityside Financial Case Study Essay

Ely and Ingrid Vargas. Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division implemented an aggressive affirmative action hiring program. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the "business case for diversity.

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Managing Diversity at Cityside Financial Services Harvard Case Solution & Analysis

Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division implemented an aggressive affirmative action hiring program. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the "business case for diversity. To give students the opportunity to grapple with the basic question: Under what conditions does a group's cultural diversity enhance or detract from its effectiveness? Dec 10, Revised: Apr 17, Skip to Main Content. Main Case Popular.

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Managing Diversity at Cityside Financial Services

Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division implemented an aggressive affirmative action hiring program. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the "business case for diversity. Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development.

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Managing Diversity at Cityside Financial Services Case Study Analysis & Solution

Managing Diversity at Cityside Financial Services. Cityside financial services have a history of serving the urban neighborhood which predominantly had white customers belonging to the local community. The target market switched to sub-urban localities this mid-sized bank seized opportunity to diversify in terms of targeting other target market including the pre existing white market. It was important after the bank was purchased by racially diverse group to provide its services to racially different groups of customers as the predominant white market has been relocated and present challenge for bank management remain rooted to the locality whereas serving its customers. This led to form two sales units that were focusing on differential set of customer segments. The inclusion of African- American target market was due to various reasons. Firstly, they constituted majority of the population of the neighborhood and due to mid-sized bank Cityside could not afford to miss the opportunity of serving to a potentially lucrative target market backed with strong financial conditions.

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